Effective Date: June 19, 2026
By creating an account or using the Vendor App for The Turn At platform ("App"), you ("Vendor," "you," or "your") agree to these Terms and Conditions ("Terms") with The Turn AT LLC ("The Turn At," "we," "us," or "our"). If you do not agree, do not use the App.
Access to the Vendor App is limited to local businesses and service providers. Account creation requires admin approval. Submitting a registration does not guarantee access. We may approve or decline any application at our discretion.
You are responsible for providing accurate business information, including your business name, description, phone number, and any documents you upload (such as licenses or insurance certificates). You must keep this information current.
You are responsible for maintaining the confidentiality of your login credentials. Notify us immediately at support@theturnat.co if you suspect unauthorized use of your account.
Each business may maintain one vendor account. Creating duplicate accounts is prohibited.
You may create service listings, business profiles, and paid ads. All content you submit must be accurate, truthful, and directly related to the services your business provides. You represent that you have the rights to any images, text, or documents you upload.
All ads and profile changes are subject to review and approval by The Turn At administrators before they are displayed to residents. We may reject or remove content that violates these Terms or that we determine is not appropriate for the community.
You may not submit content that:
Paid ad placements are billed on a monthly or yearly subscription basis. Pricing is determined by the ad size you select and your annual revenue tier. Yearly subscriptions receive a 20% discount applied at checkout.
"Boost" placements are one-time payments that elevate your ad to a banner position for a selected duration. Boosts are charged at the time of purchase, not on a recurring basis.
Payment is completed on a secure Stripe-hosted web page in your browser — not inside the app. When you submit an ad, we email you a secure payment link; you open it and pay on the web. Your subscription begins when that payment succeeds. Payment is taken when you submit the ad, before our team reviews it; an administrator then approves the ad before it goes live to residents.
All payments are processed by Stripe, Inc. on Stripe's hosted web page. By paying, you also agree to Stripe's terms of service. We never receive or store your raw card number, CVV, or expiry — those go directly to Stripe. We hold only the Stripe payment method identifier and your subscription record.
When you add a new card, it is saved with Stripe for future purchases. You may delete saved payment methods through the app at any time.
If your ad is not approved during review, your payment is not automatically refunded. Instead, we send you the reason it was declined along with any changes needed, and you can revise and resubmit the same ad under the payment you already made — there is no second charge. Your subscription stays applied to that ad while you make the requested changes.
Subscription cancellations take effect at the end of the current billing period. We do not issue partial refunds for unused time on monthly subscriptions. Boost payments are non-refundable once the boost period has begun. If you believe a charge was made in error, contact us at support@theturnat.co.
Subscriptions renew automatically at the end of each billing period unless cancelled. You are responsible for managing your subscription through the app.
The Vendor App includes a real-time messaging feature that allows you to communicate with residents. You may use messaging only for legitimate business communications related to your listed services. You may not use messaging to send spam, unsolicited promotions, or harassing content.
By submitting any content to the platform, including profile information, ad copy, images, and messages, you grant The Turn AT LLC a non-exclusive, royalty-free license to display, reproduce, and distribute that content within the platform for the purpose of operating the service. You retain ownership of your content. We do not claim intellectual property rights over content you submit.
There is zero tolerance for objectionable content or abusive behavior. Objectionable content and the users who post it will be removed. We may remove any such content and suspend or terminate the responsible account without notice.
Residents may leave reviews of your business. We do not guarantee any particular star rating or number of reviews. Reviews are moderated and we may remove reviews that violate our content standards. We are not liable for the content of resident reviews.
The App provides tools to report objectionable content or profiles and to block users whose conduct is abusive. Submitting a report does not guarantee any particular outcome. We review reports and take action at our discretion.
You agree not to:
The Turn At name, logo, and all platform content created by The Turn AT LLC are our property and may not be used without our written permission. Nothing in these Terms transfers any intellectual property rights to you beyond the limited license to use the App for its intended purpose.
THE APP IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT THE APP WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE FROM SECURITY VULNERABILITIES. WE DO NOT GUARANTEE ANY SPECIFIC BUSINESS RESULTS FROM LISTING ON THE PLATFORM.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE TURN AT LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE APP, INCLUDING LOST PROFITS OR LOST BUSINESS OPPORTUNITIES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING FROM THESE TERMS OR YOUR USE OF THE APP SHALL NOT EXCEED THE AMOUNTS YOU PAID TO US IN THE THREE MONTHS PRECEDING THE CLAIM.
We may suspend or terminate your account at any time if you violate these Terms, if your account remains inactive for an extended period, or at our discretion with reasonable notice. Upon termination, your access to the platform ends and your ads will be removed. Paid subscription obligations accrued prior to termination remain due. You may delete your account at any time through the App.
These Terms are governed by the laws of the State of Georgia, USA, without regard to conflict-of-law principles. Any dispute arising from these Terms or your use of the App shall be resolved in the courts of Georgia. If any provision of these Terms is found unenforceable, the remaining provisions remain in full effect.
We may update these Terms from time to time. Material changes will be reflected in an updated effective date. Continued use of the App after updated Terms are posted constitutes your acceptance.
The Turn AT LLC
Email: support@theturnat.co